{"id":3149,"date":"2023-07-25T12:55:53","date_gmt":"2023-07-25T12:55:53","guid":{"rendered":"https:\/\/dailyai.com\/?p=3149"},"modified":"2023-07-25T12:55:53","modified_gmt":"2023-07-25T12:55:53","slug":"employee-says-shopify-is-replacing-laid-off-staff-with-ai","status":"publish","type":"post","link":"https:\/\/dailyai.com\/sv\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/","title":{"rendered":"Anst\u00e4lld s\u00e4ger att Shopify ers\u00e4tter uppsagd personal med AI"},"content":{"rendered":"<p><strong>En anonym Shopify-anst\u00e4lld har tydligen h\u00e4vdat att f\u00f6retaget har anv\u00e4nt AI f\u00f6r att ers\u00e4tta personal som det tyst avskedade.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">I en tweet sa medgrundaren av CheckMyAds, Nandini Jammi, att den anst\u00e4llde hade delat nyheterna med dem trots att han var under en NDA. Den icke namngivna medarbetaren sa att upps\u00e4gningarna hade skett i USA, Kanada och Irland och att Shopify planerade att anv\u00e4nda chatbots f\u00f6r att tillhandah\u00e5lla kundsupporttj\u00e4nster.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">WOW: A <a href=\"https:\/\/twitter.com\/Shopify?ref_src=twsrc%5Etfw\">@shopify<\/a> anst\u00e4lld bryter mot sin sekretess f\u00f6r att ber\u00e4tta det f\u00f6r oss <a href=\"https:\/\/twitter.com\/tobi?ref_src=twsrc%5Etfw\">@tobi<\/a>:<\/p>\n<p>-har i tysthet avskedat sitt globala kundtj\u00e4nstteam i USA, Kanada och Irland<br \/>\n-\u00e4r p\u00e5 v\u00e4g att ers\u00e4tta dem med AI-chattbottar<\/p>\n<p>Lycka till alla Shopify-butiks\u00e4gare d\u00e4r ute - skiten \u00e4r p\u00e5 v\u00e4g att SUCK. <a href=\"https:\/\/t.co\/TwizyV0waP\">https:\/\/t.co\/TwizyV0waP<\/a><\/p>\n<p style=\"text-align: center;\">- Nandini Jammi (@nandoodles) <a href=\"https:\/\/twitter.com\/nandoodles\/status\/1681694042256449536?ref_src=twsrc%5Etfw\">19 juli 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Tidigare i \u00e5r f\u00f6rs\u00e4krade Shopify personalen om att deras jobb var s\u00e4kra men sedan inledde f\u00f6retaget en upps\u00e4gningsrunda i maj d\u00e4r det tappade 20% av sin personalstyrka.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c4ven om han inte direkt tog upp potentialen f\u00f6r AI att ers\u00e4tta personal Shopify VD, Tobi L\u00fctke var tydlig med sin syn p\u00e5 AI n\u00e4r upps\u00e4gningarna intr\u00e4ffade.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I sitt interna memo sa L\u00fctke \"Men nu \u00e4r vi i b\u00f6rjan av AI-eran och de nya m\u00f6jligheter som frig\u00f6rs av det \u00e4r o\u00f6vertr\u00e4ffade. Shopify har f\u00f6rm\u00e5nen att vara bland de f\u00f6retag som har st\u00f6rst chans att anv\u00e4nda AI f\u00f6r att hj\u00e4lpa v\u00e5ra kunder.\"<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Svaret p\u00e5 de senaste p\u00e5st\u00e5endena om <a href=\"https:\/\/dailyai.com\/sv\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/\">AI-chattbottar tar \u00f6ver supportjobb<\/a> var f\u00f6rst\u00e5eligt nog inte positivt. Reaktionerna p\u00e5 Nandinis tweet varierade fr\u00e5n uppr\u00f6rdhet \u00f6ver arbetarnas sv\u00e5ra situation till skepticism om vilken typ av st\u00f6d AI skulle kunna ge.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00c4r AI framtiden f\u00f6r Shopify-support?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c4ven om det inte finns n\u00e5gon klarhet fr\u00e5n Shopify om hur man planerar att anv\u00e4nda AI f\u00f6r att erbjuda support p\u00e5 sin plattform, har man nyligen rullat ut AI-verktyg f\u00f6r sina anv\u00e4ndare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Om du har en butik p\u00e5 Shopify-plattformen kan du nu f\u00e5 tillg\u00e5ng till deras AI-assistent som heter Sidekick. Verktyget kan ge dig information om f\u00f6rs\u00e4ljningstrender, g\u00f6ra \u00e4ndringar i din butik eller svara p\u00e5 fr\u00e5gor om kundfeedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Detta \u00e4r utan tvekan en enorm tidsbesparare om du driver en butik p\u00e5 Shopify. Men nu verkar det som att om du har en fr\u00e5ga som Sidekick inte kan hj\u00e4lpa till med s\u00e5 kan du beh\u00f6va prata med en annan AI, snarare \u00e4n att f\u00e5 support fr\u00e5n en m\u00e4nniska.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nandini sa att hon f\u00f6rv\u00e4ntade sig att Shopify v\u00e4ntetider skulle \"skjuta i h\u00f6jden\" p\u00e5 grund av upps\u00e4gningarna av kundsupportteamet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Visselbl\u00e5saren sa att Shopify-kunder snart skulle prata med robotar och skulle beh\u00f6va v\u00e4nta i timmar f\u00f6r att eskaleras till en m\u00e4nsklig representant.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u00fctke kanske fokuserar p\u00e5 annan statistik. I februari twittrade han en intressant, om \u00e4n illavarslande, graf om minskningen av den personalstyrka som ett f\u00f6retag beh\u00f6vde f\u00f6r att generera $1 miljoner i int\u00e4kter.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">Dagens diagram <a href=\"https:\/\/t.co\/dueo864Ze8\">pic.twitter.com\/dueo864Ze8<\/a><\/p>\n<p style=\"text-align: center;\">- tobi lutke (@tobi) <a href=\"https:\/\/twitter.com\/tobi\/status\/1628749905920462851?ref_src=twsrc%5Etfw\">23 februari 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Baserat p\u00e5 detta och de senaste f\u00f6retagsbesluten verkar det mycket troligt att p\u00e5st\u00e5endena om Shopifys \"AI in, m\u00e4nniskor ut\" -strategi mycket v\u00e4l kan vara sanna.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I sitt f\u00f6retagsmemo anv\u00e4nde L\u00fctke datorspelsanalogier f\u00f6r att beskriva aspekter av Shopify, dess personal och f\u00f6retagets \"uppdrag\". Spelare kommer att notera att f\u00f6r att g\u00e5 upp i niv\u00e5 m\u00e5ste du ofta sl\u00e5 \"chefen\". Ett svar p\u00e5 Nandinis tweet var att det \u00e4r VD:arna som borde ers\u00e4ttas av AI och inte kundtj\u00e4nstpersonalen.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>En anonym Shopify-anst\u00e4lld har tydligen h\u00e4vdat att f\u00f6retaget har anv\u00e4nt AI f\u00f6r att ers\u00e4tta personal som det tyst avskedade. I en tweet sa medgrundaren av CheckMyAds, Nandini Jammi, att den anst\u00e4llde hade delat nyheterna med dem trots att han var under en NDA. Den icke namngivna medarbetaren sa att upps\u00e4gningarna hade skett \u00f6ver hela USA, Kanada och Irland och att Shopify planerade att anv\u00e4nda chatbots f\u00f6r att tillhandah\u00e5lla kundsupporttj\u00e4nster. WOW: A @shopify anst\u00e4lld bryter mot deras NDA f\u00f6r att ber\u00e4tta f\u00f6r oss att @tobi: -har tyst avfyrat sitt globala kundtj\u00e4nstteam \u00f6ver hela USA, Kanada<\/p>","protected":false},"author":6,"featured_media":3151,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[156,145,113],"class_list":["post-3149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","tag-ai-chatbots","tag-ai-risk","tag-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Employee says Shopify is replacing laid-off staff with AI | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/sv\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee says Shopify is replacing laid-off staff with AI | DailyAI\" \/>\n<meta property=\"og:description\" content=\"An anonymous Shopify employee has apparently claimed that the company has been using AI to replace staff that it quietly laid off. In a tweet, the co-founder of CheckMyAds, Nandini Jammi said that the employee had shared the news with them despite being under an NDA. The unnamed employee said that the layoffs had been happening across the US, Canada, and Ireland and that Shopify was planning to use chatbots to provide customer support services. WOW: A @shopify employee is violating their NDA to tell us that @tobi: -has been quietly firing their global customer service team across US, Canada\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dailyai.com\/sv\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"DailyAI\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-25T12:55:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dailyai.com\/wp-content\/uploads\/2023\/07\/Shopify-to-use-AI-to-replace-staff.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eugene van der Watt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DailyAIOfficial\" \/>\n<meta name=\"twitter:site\" 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