{"id":12929,"date":"2024-06-17T09:17:36","date_gmt":"2024-06-17T09:17:36","guid":{"rendered":"https:\/\/dailyai.com\/?p=12929"},"modified":"2024-06-17T09:17:36","modified_gmt":"2024-06-17T09:17:36","slug":"ai-emotion-canceling-tech-to-help-call-center-operators","status":"publish","type":"post","link":"https:\/\/dailyai.com\/sv\/2024\/06\/ai-emotion-canceling-tech-to-help-call-center-operators\/","title":{"rendered":"AI-teknik f\u00f6r \"k\u00e4nslom\u00e4ssig avbokning\" ska hj\u00e4lpa callcenteroperat\u00f6rer"},"content":{"rendered":"

Det japanska teknikf\u00f6retaget SoftBank Corp. meddelade att man utvecklat en AI-teknik f\u00f6r r\u00f6st\u00e4ndring f\u00f6r att skydda callcenteranst\u00e4llda fr\u00e5n trakasserier fr\u00e5n kunder.<\/strong><\/p>\n

Anst\u00e4llda inom den japanska servicebranschen har sett en \u00f6kning av trakasserier fr\u00e5n kunder, och callcenteroperat\u00f6rer hamnar allt oftare i skottlinjen f\u00f6r arga uppringare.<\/p>\n

Projektet \"emotion cancelling\" som kallas SoftVoice startades f\u00f6r tre \u00e5r sedan av SoftBank<\/a> anst\u00e4lld Toshiyuki Nakatani efter att ha sett ett TV-program om kundtrakasserier.<\/p>\n

Systemet, som ska lanseras n\u00e4sta \u00e5r, k\u00e4nner av n\u00e4r en uppringare \u00e4r arg och omvandlar uppringarens r\u00f6st till en lugnare ton utan att \u00e4ndra ordalydelsen.<\/p>\n

M\u00e5let med systemet \u00e4r att minska den psykologiska b\u00f6rdan f\u00f6r callcenteroperat\u00f6rerna n\u00e4r de arbetar med att l\u00f6sa problemet f\u00f6r den som ringer.<\/p>\n

\"\"
SoftVoice tar bort ilskna k\u00e4nslor fr\u00e5n en uppringares r\u00f6st samtidigt som orden beh\u00e5lls. K\u00e4lla: SoftVoice SoftBank<\/a><\/figcaption><\/figure>\n

Tonh\u00f6jd och b\u00f6jning mildras utan att avsikten bakom samtalet g\u00e5r f\u00f6rlorad. Den hotfulla bastonen i en mansr\u00f6st h\u00f6js till ett h\u00f6gre tonl\u00e4ge f\u00f6r att l\u00e5ta mjukare medan en kvinnas h\u00f6ga r\u00f6st s\u00e4nks till en l\u00e4gre ton f\u00f6r att l\u00e5ta mindre resonant.<\/p>\n

Utvecklarna l\u00e5ter precis tillr\u00e4ckligt mycket k\u00e4nslor komma fram s\u00e5 att operat\u00f6ren vet n\u00e4r de har att g\u00f6ra med en arg uppringare och kan reagera d\u00e4refter.<\/p>\n

AI:n tr\u00e4nades med hj\u00e4lp av 10.000 r\u00f6stdata fr\u00e5n tio manliga och kvinnliga sk\u00e5despelare som anlitades f\u00f6r att framf\u00f6ra mer \u00e4n 100 fraser, inklusive skrikande och arga anklagande toner.<\/p>\n

AI ers\u00e4tter redan m\u00e4nskliga callcenteroperat\u00f6rer, men klarar de av utmaningen att navigera i den japanska kulturens sociala kr\u00e5ngligheter?<\/p>\n

Nakatani f\u00f6rklarade att \"AI \u00e4r bra p\u00e5 att hantera klagom\u00e5l och kan g\u00f6ra det under l\u00e5nga timmar, men vad arga kunder vill \u00e4r att en m\u00e4nniska ber dem om urs\u00e4kt.\"<\/p>\n

Nakatani sa att han hoppas att hans AI-r\u00f6st\u00e4ndringssystem \"kommer att bli en mental sk\u00f6ld som hindrar operat\u00f6rerna fr\u00e5n att \u00f6veranstr\u00e4nga sina nerver\".<\/p>\n

Om du arbetar i ett callcenter och tycker att det h\u00e4r \u00e4r en bra id\u00e9 kan du beh\u00f6va v\u00e4nta ett tag innan du testar det eftersom systemet bara fungerar p\u00e5 japanska f\u00f6r tillf\u00e4llet.<\/p>","protected":false},"excerpt":{"rendered":"

Det japanska teknikf\u00f6retaget SoftBank Corp. meddelade att man utvecklat en AI-teknik f\u00f6r att \u00e4ndra r\u00f6sten f\u00f6r att skydda callcenteranst\u00e4llda fr\u00e5n trakasserier fr\u00e5n kunder. Anst\u00e4llda inom den japanska servicebranschen har sett en \u00f6kning av kundtrakasserier, och callcenteroperat\u00f6rer hamnar allt oftare i skottlinjen f\u00f6r arga uppringare. Projektet \"emotion cancelling\", som kallas SoftVoice, startades f\u00f6r tre \u00e5r sedan av Toshiyuki Nakatani, anst\u00e4lld p\u00e5 SoftBank, efter att ha sett ett TV-program om kundtrakasserier. Systemet, som ska lanseras n\u00e4sta \u00e5r, uppt\u00e4cker n\u00e4r en uppringare \u00e4r arg och omvandlar uppringarens r\u00f6st till en lugnare ton utan att \u00e4ndra p\u00e5 orden. M\u00e5let bakom systemet<\/p>","protected":false},"author":6,"featured_media":12932,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84],"tags":[150,392],"class_list":["post-12929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","tag-ai-benefits","tag-japan"],"yoast_head":"\nAI \u2018emotion canceling\u2019 tech to help call center operators | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/sv\/2024\/06\/ai-emotion-canceling-tech-to-help-call-center-operators\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI \u2018emotion canceling\u2019 tech to help call center operators | DailyAI\" \/>\n<meta property=\"og:description\" content=\"Japanese tech company SoftBank Corp. announced that it developed an AI voice-altering technology to protect call center employees from customer harassment. Japanese service industry workers have seen an increase in customer harassment, with call center operators increasingly in the firing line of angry callers. The \u201cemotion canceling\u201d project called SoftVoice was started three years ago by SoftBank employee Toshiyuki Nakatani after watching a TV program about customer harassment. The system, set to launch next year, detects when a caller is angry and transforms the caller\u2019s voice into a calmer tone while not changing their words. 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