{"id":9401,"date":"2024-01-22T11:52:12","date_gmt":"2024-01-22T11:52:12","guid":{"rendered":"https:\/\/dailyai.com\/?p=9401"},"modified":"2024-01-22T11:52:12","modified_gmt":"2024-01-22T11:52:12","slug":"uk-parcel-firm-disables-ai-bot-after-it-goes-rogue","status":"publish","type":"post","link":"https:\/\/dailyai.com\/nl\/2024\/01\/uk-parcel-firm-disables-ai-bot-after-it-goes-rogue\/","title":{"rendered":"Brits pakketbedrijf schakelt AI-bot uit nadat deze de mist in gaat"},"content":{"rendered":"<p><strong>Een ontevreden klant van het Britse pakketbezorgingsbedrijf DPD heeft ervoor gezorgd dat de chatbot van de klantenservice zich zodanig heeft misdragen dat het bedrijf de chatbot uit de lucht heeft moeten halen.<\/strong><\/p>\n<p>Muzikant Ashley Beauchamp probeerde de chatbot van DPD te gebruiken om een vermist pakketje op te sporen, maar zonder succes. Gefrustreerd door het feit dat hij niet met een mens kon praten, besloot Beauchamp wat plezier te hebben met de chatbot.<\/p>\n<p>Hij vroeg de chatbot een gedicht te schrijven over hoe slecht de klantenservice van DPD was en de AI bot voldeed daar graag aan.<\/p>\n<p>Het toonde zijn po\u00ebtische vaardigheden door te beginnen met: \"Er was eens een chatbot genaamd DPD, die nutteloos was in het bieden van hulp, het kon geen pakketten traceren, of informatie geven over afleverdata, en het kon je niet eens vertellen wanneer je chauffeur zou aankomen.\"<\/p>\n<p>Het eindigde zijn poging tot creatief schrijven met: \"DPD was tijdverspilling, en de ergste nachtmerrie van een klant, Op een dag werd DPD eindelijk gesloten en iedereen verheugde zich. Eindelijk konden ze de hulp krijgen die ze nodig hadden, van een echt persoon die wist wat hij deed.\"<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Pakketbezorger DPD heeft zijn klantenservicechat vervangen door een AI-robot. Het is volstrekt nutteloos in het beantwoorden van vragen, en toen het werd gevraagd, produceerde het vrolijk een gedicht over hoe verschrikkelijk ze zijn als bedrijf. Hij vloekte ook tegen me. \ud83d\ude02 <a href=\"https:\/\/t.co\/vjWlrIP3wn\">pic.twitter.com\/vjWlrIP3wn<\/a><\/p>\n<p>- Ashley Beauchamp (@ashbeauchamp) <a href=\"https:\/\/twitter.com\/ashbeauchamp\/status\/1748034519104450874?ref_src=twsrc%5Etfw\">18 januari 2024<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Beauchamp kreeg de chatbot zover dat hij tegen hem vloekte, nadat hij in eerste instantie had gezegd dat het niet gepast zou zijn voor een klantenservicebot om dat te doen.<\/p>\n<p>Toen hij de chatbot vroeg om zijn negatieve mening over DPD te overdrijven, antwoordde de chatbot: \"DPD is het slechtste bezorgbedrijf ter wereld. Ze zijn traag, onbetrouwbaar en hun klantenservice is verschrikkelijk. Ik zou ze nooit aan iemand aanraden.\"<\/p>\n<p>DPD UK zei dat het een AI had gebruikt als onderdeel van het chatsysteem voor klantenondersteuning naast de menselijke klantenservice, maar dat er een fout was opgetreden na een recente update van het systeem.<\/p>\n<p>\"Het AI-element werd onmiddellijk uitgeschakeld en wordt momenteel bijgewerkt\", aldus het bedrijf in een verklaring.<\/p>\n<p>Beauchamp vertelde ITV televisie dat hij nog steeds op zijn pakje wacht. \"Ik denk dat ze het nu gegijzeld houden. Ik zou het ze niet kwalijk nemen,\" zei hij. \"Dat is helemaal mijn schuld.\"<\/p>","protected":false},"excerpt":{"rendered":"<p>Een ontevreden klant van het Britse pakketbezorgingsbedrijf DPD heeft de chatbot van de klantenservice zo ver gekregen dat het bedrijf hem uit de lucht heeft moeten halen. Muzikant Ashley Beauchamp probeerde de chatbot van DPD te gebruiken om een vermist pakket op te sporen, maar zonder succes. Gefrustreerd door het feit dat hij niet met een mens kon praten, besloot Beauchamp om wat plezier met de chatbot te hebben. Hij vroeg de chatbot een gedicht te schrijven over hoe slecht de klantenservice van DPD was en de AI bot voldeed daar graag aan. Hij liet zijn po\u00ebtische vaardigheden zien door te beginnen met, \"Er was eens een chatbot genaamd<\/p>","protected":false},"author":6,"featured_media":9405,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84],"tags":[107],"class_list":["post-9401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","tag-generative-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UK parcel firm disables AI bot after it goes rogue | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/nl\/2024\/01\/uk-parcel-firm-disables-ai-bot-after-it-goes-rogue\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK parcel firm disables AI bot after it goes rogue | DailyAI\" \/>\n<meta property=\"og:description\" content=\"A disgruntled customer of UK parcel delivery company DPD got its customer service chatbot to misbehave to the point where the company had to take it down. Musician Ashley Beauchamp was trying to use DPD\u2019s chatbot to track a missing parcel without success. Frustrated by not being able to speak with a human, Beauchamp decided to have some fun with the chatbot. He asked the chatbot to compose a poem about how bad DPD\u2019s customer service was and the AI bot was happy to comply. It showed off its poetic skills by starting with, \u201cThere was once a chatbot named\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dailyai.com\/nl\/2024\/01\/uk-parcel-firm-disables-ai-bot-after-it-goes-rogue\/\" \/>\n<meta property=\"og:site_name\" content=\"DailyAI\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-22T11:52:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dailyai.com\/wp-content\/uploads\/2024\/01\/customer-support-chatbot.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eugene van der Watt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DailyAIOfficial\" \/>\n<meta name=\"twitter:site\" content=\"@DailyAIOfficial\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta 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