{"id":3149,"date":"2023-07-25T12:55:53","date_gmt":"2023-07-25T12:55:53","guid":{"rendered":"https:\/\/dailyai.com\/?p=3149"},"modified":"2023-07-25T12:55:53","modified_gmt":"2023-07-25T12:55:53","slug":"employee-says-shopify-is-replacing-laid-off-staff-with-ai","status":"publish","type":"post","link":"https:\/\/dailyai.com\/nb\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/","title":{"rendered":"Ansatt sier at Shopify erstatter permitterte ansatte med AI"},"content":{"rendered":"<p><strong>En anonym Shopify-ansatt har tilsynelatende hevdet at selskapet har brukt AI til \u00e5 erstatte ansatte som de i det stille har sagt opp.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">I en tweet sa medstifter av CheckMyAds, Nandini Jammi, at den ansatte hadde delt nyheten med dem til tross for at han var under en NDA. Den ikke navngitte ansatte sa at permitteringene hadde skjedd over hele USA, Canada og Irland, og at Shopify planla \u00e5 bruke chatbots for \u00e5 tilby kundesupporttjenester.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">WOW: A <a href=\"https:\/\/twitter.com\/Shopify?ref_src=twsrc%5Etfw\">@shopify<\/a> ansatte bryter taushetsplikten sin ved \u00e5 fortelle oss at <a href=\"https:\/\/twitter.com\/tobi?ref_src=twsrc%5Etfw\">@tobi<\/a>:<\/p>\n<p>-har i det stille sagt opp sitt globale kundeserviceteam i USA, Canada og Irland<br \/>\n-er i ferd med \u00e5 erstatte dem med AI-chatboter<\/p>\n<p>Lykke til til alle Shopify-butikkeiere der ute - det kommer til \u00e5 g\u00e5 j\u00e6vlig d\u00e5rlig. <a href=\"https:\/\/t.co\/TwizyV0waP\">https:\/\/t.co\/TwizyV0waP<\/a><\/p>\n<p style=\"text-align: center;\">- Nandini Jammi (@nandoodles) <a href=\"https:\/\/twitter.com\/nandoodles\/status\/1681694042256449536?ref_src=twsrc%5Etfw\">19. juli 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Tidligere i \u00e5r forsikret Shopify de ansatte om at jobbene deres var trygge, men i mai gikk selskapet ut i en permitteringsrunde der 20% av arbeidsstyrken ble sagt opp.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tobi L\u00fctke uttalte seg ikke direkte om potensialet for at kunstig intelligens kan erstatte ansatte i Shopify, men han var tydelig i sitt syn p\u00e5 kunstig intelligens da oppsigelsene fant sted.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I sitt interne notat sa L\u00fctke: \"Men n\u00e5 st\u00e5r vi ved inngangen til AI-\u00e6raen, og de nye mulighetene som frigj\u00f8res av dette, er uten sidestykke. Shopify har privilegiet av \u00e5 v\u00e6re blant de selskapene som har de beste mulighetene til \u00e5 bruke kunstig intelligens til \u00e5 hjelpe kundene v\u00e5re.\"<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Svaret p\u00e5 de siste p\u00e5standene om <a href=\"https:\/\/dailyai.com\/nb\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/\">AI-chatboter tar supportjobber<\/a> var forst\u00e5elig nok ikke positiv. Reaksjonene p\u00e5 Nandinis tweet varierte fra oppr\u00f8rthet over arbeidernes vanskelige situasjon til skepsis til hva slags st\u00f8tte kunstig intelligens kan gi.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Er AI fremtiden for Shopify-support?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Selv om Shopify ikke har noen klare planer for hvordan de vil bruke AI til \u00e5 tilby support p\u00e5 plattformen, har de nylig lansert AI-verkt\u00f8y for brukerne.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hvis du har en butikk p\u00e5 Shopify-plattformen, kan du n\u00e5 f\u00e5 tilgang til AI-assistenten Sidekick. Verkt\u00f8yet kan gi deg informasjon om salgstrender, gj\u00f8re endringer i butikken din eller svare p\u00e5 sp\u00f8rsm\u00e5l om tilbakemeldinger fra kunder.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dette er utvilsomt en enorm tidsbesparelse hvis du driver en butikk p\u00e5 Shopify. Men n\u00e5 ser det ut til at hvis du har et sp\u00f8rsm\u00e5l som Sidekick ikke kan hjelpe deg med, kan det hende du m\u00e5 snakke med en annen AI, i stedet for \u00e5 f\u00e5 st\u00f8tte fra et menneske.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nandini sa at hun forventet at Shopifys ventetider ville \"skyte i v\u00e6ret\" p\u00e5 grunn av oppsigelsene i kundesupportteamet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Varsleren sa at Shopify-kunder snart ville snakke med roboter og m\u00e5tte vente i timevis p\u00e5 \u00e5 bli sendt videre til en menneskelig representant.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u00fctke fokuserer kanskje p\u00e5 en annen statistikk. I februar tvitret han en interessant, om enn illevarslende, graf om nedgangen i antall ansatte et selskap trenger for \u00e5 generere $1 millioner i inntekter.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">Dagens diagram <a href=\"https:\/\/t.co\/dueo864Ze8\">pic.twitter.com\/dueo864Ze8<\/a><\/p>\n<p style=\"text-align: center;\">- tobi lutke (@tobi) <a href=\"https:\/\/twitter.com\/tobi\/status\/1628749905920462851?ref_src=twsrc%5Etfw\">23. februar 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Basert p\u00e5 dette og nylige beslutninger i selskapet virker det sv\u00e6rt sannsynlig at p\u00e5standene om Shopifys \"AI inn, mennesker ut\"-tiln\u00e6rming kan v\u00e6re sanne.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I bedriftsnotatet sitt brukte L\u00fctke dataspillanalogier for \u00e5 beskrive aspekter ved Shopify, de ansatte og selskapets \"s\u00f8ken\". Spillere vil merke seg at man ofte m\u00e5 sl\u00e5 \"sjefen\" for \u00e5 g\u00e5 opp i niv\u00e5. En av reaksjonene p\u00e5 Nandinis tweet var at det er administrerende direkt\u00f8rer som b\u00f8r erstattes av kunstig intelligens, og ikke kundeservicemedarbeiderne.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>En anonym Shopify-ansatt har tilsynelatende hevdet at selskapet har brukt AI til \u00e5 erstatte ansatte som det stille permitterte. I en tweet sa medstifter av CheckMyAds, Nandini Jammi, at den ansatte hadde delt nyheten med dem til tross for at han var under en NDA. Den ikke navngitte ansatte sa at permitteringene hadde skjedd over hele USA, Canada og Irland, og at Shopify planla \u00e5 bruke chatbots for \u00e5 tilby kundesupporttjenester. WOW: A @shopify ansatt bryter deres NDA for \u00e5 fortelle oss det @tobi: -har stille avfyrt sitt globale kundeserviceteam over hele USA, Canada<\/p>","protected":false},"author":6,"featured_media":3151,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[156,145,113],"class_list":["post-3149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","tag-ai-chatbots","tag-ai-risk","tag-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Employee says Shopify is replacing laid-off staff with AI | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/nb\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee says Shopify is replacing laid-off staff with AI | DailyAI\" \/>\n<meta property=\"og:description\" content=\"An anonymous Shopify employee has apparently claimed that the company has been using AI to replace staff that it quietly laid off. In a tweet, the co-founder of CheckMyAds, Nandini Jammi said that the employee had shared the news with them despite being under an NDA. The unnamed employee said that the layoffs had been happening across the US, Canada, and Ireland and that Shopify was planning to use chatbots to provide customer support services. WOW: A @shopify employee is violating their NDA to tell us that @tobi: -has been quietly firing their global customer service team across US, Canada\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dailyai.com\/nb\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"DailyAI\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-25T12:55:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dailyai.com\/wp-content\/uploads\/2023\/07\/Shopify-to-use-AI-to-replace-staff.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eugene van der Watt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DailyAIOfficial\" \/>\n<meta name=\"twitter:site\" 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