{"id":2475,"date":"2023-07-13T13:14:29","date_gmt":"2023-07-13T13:14:29","guid":{"rendered":"https:\/\/dailyai.com\/?p=2475"},"modified":"2023-07-13T13:14:29","modified_gmt":"2023-07-13T13:14:29","slug":"ceo-replaces-90-of-customer-support-staff-with-a-chatbot","status":"publish","type":"post","link":"https:\/\/dailyai.com\/nb\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/","title":{"rendered":"CEO erstatter 90% av kundeservicemedarbeiderne med en chatbot"},"content":{"rendered":"<p><strong>Administrerende direkt\u00f8r for indisk e-handelsplattform <a href=\"https:\/\/mydukaan.io\/\">Dukaan<\/a> sparket 90% av sine kundesupportmedarbeidere og erstattet dem alle med en AI-chatbot.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Suumit Shah forklarte at han ble tvunget til \u00e5 ta avgj\u00f8relsen p\u00e5 grunn av mangel p\u00e5 kvalifisert supportpersonell til en overkommelig pris og behovet for \u00e5 redusere kostnadene. Han sa at chatboten ble bygget av en av hans interne dataforskere p\u00e5 bare to dager.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I en tweet skisserte Shah de umiddelbare forbedringene chatboten hadde f\u00f8rt til i Dukaans kundesupportavdeling. Mens det tok nesten to minutter for menneskelige supportagenter \u00e5 svare kundene p\u00e5 nettet, svarte chatboten umiddelbart. Svartiden p\u00e5 kundehenvendelser gikk ned fra et gjennomsnitt p\u00e5 over to timer til litt over tre minutter.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">Vi m\u00e5tte si opp 90% av supportteamet v\u00e5rt p\u00e5 grunn av denne AI-chatboten.<\/p>\n<p>T\u00f8ff? Ja. N\u00f8dvendig? Absolutt.<\/p>\n<p>Hva ble resultatet?<\/p>\n<p>Tiden til f\u00f8rste svar gikk fra 1,44 minutter til \u00d8YEBLIKKELIG!<br \/>\nOppl\u00f8sningstiden gikk fra 2 timer og 13 minutter til 3 timer og 12 sekunder<br \/>\nKostnadene for kundest\u00f8tte reduseres med ~85%<\/p>\n<p>Slik gjorde vi det \ud83e\uddf5.<\/p>\n<p style=\"text-align: center;\">- Suumit Shah (@suumitshah) <a href=\"https:\/\/twitter.com\/suumitshah\/status\/1678460567000850450?ref_src=twsrc%5Etfw\">10. juli 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Det er vanskelig \u00e5 ignorere disse tallene, men Shahs overstr\u00f8mmende holdning falt ikke i god jord.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Han forklarte avgj\u00f8relsen slik: \"T\u00f8ft? Ja. N\u00f8dvendig? Absolutt.\". Reaksjonene p\u00e5 tweeten hans var forst\u00e5elig nok mer fokusert p\u00e5 menneskene som mistet jobben, og mindre p\u00e5 de imponerende tallene.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Selv om denne historien nylig fikk en del medieomtale, er den sannsynligvis bare \u00e9n av mange lignende. Frykten for massive tap av arbeidsplasser p\u00e5 grunn av kunstig intelligens er i ferd med \u00e5 bli realisert p\u00e5 tvers av bransjer. Organisasjonen for \u00f8konomisk samarbeid og utvikling <a href=\"https:\/\/www.oecd.org\/newsroom\/oecd-job-markets-remain-tight-though-inflation-is-hitting-real-wages.htm\">offentliggjorde en jobbrapport<\/a> p\u00e5 tirsdag som understreket denne frykten.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I rapporten heter det at \"N\u00e5r man tar hensyn til effekten av kunstig intelligens, st\u00e5r yrker som er klassifisert \u00e5 ha h\u00f8yest risiko for automatisering, for rundt 27% av sysselsettingen.\"\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Det er lett \u00e5 se for seg hvordan en chatbot kan erstatte en menneskelig kundeservicemedarbeider, men selv leger, advokater og <a href=\"https:\/\/dailyai.com\/nb\/2023\/07\/stability-ai-ceo-says-no-more-programmers-5-years-from-now\/\">programmerere<\/a> ser AI-godstoget som er p\u00e5 vei mot jobbene deres. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dukaan ansetter for tiden programvareingeni\u00f8rer og markedsf\u00f8rings- og salgspersonell til tilsynelatende faste stillinger. <\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Administrerende direkt\u00f8r for den indiske e-handelsplattformen Dukaan sparket 90% av sine kundesupportmedarbeidere og erstattet dem alle med en AI-chatbot. Suumit Shah forklarte at han ble tvunget til \u00e5 ta denne avgj\u00f8relsen p\u00e5 grunn av mangel p\u00e5 kvalifiserte supportmedarbeidere til en overkommelig pris og behovet for \u00e5 redusere kostnadene. Han sa at chatboten ble bygget av en av hans interne dataforskere p\u00e5 bare to dager. I en tweet skisserte Shah de umiddelbare forbedringene chatboten hadde f\u00f8rt til i Dukaans kundesupportavdeling. Mens det tok nesten to minutter for menneskelige supportagenter \u00e5 svare kundene p\u00e5 nettet, svarte chatboten umiddelbart. L\u00f8sningstid p\u00e5<\/p>","protected":false},"author":6,"featured_media":2476,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[103,159,145,113],"class_list":["post-2475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","tag-ai-debate","tag-ai-jobs","tag-ai-risk","tag-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CEO replaces 90% of customer support staff with a chatbot | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/nb\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CEO replaces 90% of customer support staff with a chatbot | DailyAI\" \/>\n<meta property=\"og:description\" content=\"CEO of Indian e-commerce platform Dukaan fired 90% of his customer support staff and replaced them all with an AI chatbot. Suumit Shah explained that he was forced into the decision by a lack of affordable qualified support staff and the need to reduce costs. He said that the chatbot was built by one of his in-house data scientists in just two days. In a Tweet, Shah outlined the instant improvements the chatbot delivered in Dukaan\u2019s customer support department. While it took human support agents almost 2 minutes to respond to customers online, the chatbot responded instantly. 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