{"id":1816,"date":"2023-06-16T06:03:15","date_gmt":"2023-06-16T06:03:15","guid":{"rendered":"https:\/\/dailyai.com\/?p=1816"},"modified":"2023-06-16T06:10:01","modified_gmt":"2023-06-16T06:10:01","slug":"pathlight-revolutionizes-customer-interaction-analysis-with-pathlight-ci","status":"publish","type":"post","link":"https:\/\/dailyai.com\/nb\/2023\/06\/pathlight-revolutionizes-customer-interaction-analysis-with-pathlight-ci\/","title":{"rendered":"Pathlight revolusjonerer kundeinteraksjonen med Pathlight CI"},"content":{"rendered":"<p><a href=\"https:\/\/www.pathlight.com\/\"><span style=\"font-weight: 400\">Pathlight<\/span><\/a><span style=\"font-weight: 400\"> har fundamentalt endret feltet for samtaleanalyse ved \u00e5 introdusere et revolusjonerende produkt kalt <\/span><a href=\"https:\/\/www.pathlight.com\/product\/conversation-intelligence\"><span style=\"font-weight: 400\">Pathlight Conversation Intelligence<\/span><\/a><span style=\"font-weight: 400\"> (CI). Med Pathlight CI kan bedrifter n\u00e5 studere kundeinteraksjoner p\u00e5 et menneskelig niv\u00e5 ved hjelp av de mest potente spr\u00e5kmodellene som finnes.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Administrerende direkt\u00f8r i Pathlight, Alex Kvamme, sier at \"de fleste organisasjoner bare har innsyn i mindre enn 5% av diskusjonene, til tross for at det er i de daglige interaksjonene at den viktigste forretningsinnsikten og de viktigste kundeklagene oppst\u00e5r. Sannheten er at du ikke kan endre noe du ikke kan se. Pathlight CI fyller dette informasjonsgapet ved \u00e5 gi kundeorienterte team mulighet til \u00e5 identifisere og h\u00e5ndtere problemer raskt, og ved \u00e5 tilby uovertruffen innsikt i m\u00f8nstre som utvikler seg.\"<\/span><\/p>\n<p><span style=\"font-weight: 400\">Kvamme legger til: \"Vi skapte Pathlight CI for \u00e5 svare p\u00e5 et grunnleggende sp\u00f8rsm\u00e5l: Hvorfor kontakter kundene mine meg i det hele tatt, og hva trenger de fra meg for \u00e5 forbedre opplevelsen sin? F\u00f8r Pathlight CI hadde vi bare begynt \u00e5 skrape i overflaten av hva som var mulig.\"<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ved \u00e5 utnytte banebrytende store spr\u00e5kmodeller kombinerer Pathlight CI den menneskelige analysens grundighet med hastigheten og skalerbarheten til maskinl\u00e6ring.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Dette banebrytende systemet, som benytter seg av transfer learning, transformatorarkitektur og en rekke LLM-er, kan analysere data p\u00e5 et niv\u00e5 som aldri f\u00f8r har v\u00e6rt mulig, siden det kan forst\u00e5 nyanser i spr\u00e5k og kontekst som typiske ML-teknikker ikke kan.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pathlight CI er basert p\u00e5 en multi-LLM-backend som gj\u00f8r bruk av b\u00e5de offentlige og private modeller.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pathlight CI gj\u00f8r det mulig for bedrifter \u00e5 registrere, oppsummere, tagge og klassifisere hver eneste kundesamtale p\u00e5 tvers av alle kanaler, uten at det kreves oppl\u00e6ring.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Virksomheter kan utnytte den til \u00e5 f\u00e5 innsikt i sanntid, overv\u00e5ke trender og basere beslutninger p\u00e5 data. I tillegg gir l\u00f8sningen individualisert coaching, noe som gir mulighet for fokusert tilbakemelding og best mulig service.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pathlight CI er viktig fordi det er i stand til \u00e5 svare p\u00e5 utfordrende og avgj\u00f8rende kundehenvendelser. Bedrifter kan f\u00e5 avgj\u00f8rende innsikt gjennom dyptg\u00e5ende analyser som g\u00e5r utover enkle sp\u00f8rsm\u00e5l, og som fullt ut forst\u00e5r kundenes krav og m\u00e5l. Den \u00f8kte forst\u00e5elsen gj\u00f8r dem bedre i stand til \u00e5 levere fremragende service og innfri kundenes forventninger.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Pathlight har fundamentalt endret feltet for samtaleanalyse ved \u00e5 introdusere et revolusjonerende produkt kalt Pathlight Conversation Intelligence (CI). Med Pathlight CI kan bedrifter n\u00e5 studere kundeinteraksjoner p\u00e5 menneskelig niv\u00e5 ved hjelp av de mest potente spr\u00e5kmodellene som er tilgjengelige. Administrerende direkt\u00f8r i Pathlight, Alex Kvamme, uttaler at \"de fleste organisasjoner bare har innsyn i mindre enn 5% av diskusjonene, til tross for at det er i de daglige interaksjonene at den viktigste forretningsinnsikten og kundeklagene oppst\u00e5r. Sannheten er at du ikke kan endre noe du ikke kan se. Ved \u00e5 gi de kundeorienterte teamene mulighet til \u00e5 identifisere og h\u00e5ndtere problemer raskt, og ved \u00e5<\/p>","protected":false},"author":3,"featured_media":1817,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84,83],"tags":[152,153],"class_list":["post-1816","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","category-product","tag-conversation-intelligence","tag-pathlight"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pathlight Revolutionizes Customer Interaction with Pathlight CI | DailyAI<\/title>\n<meta name=\"description\" content=\"Discover how Pathlight CI transforms customer interaction analysis, revolutionizing insights and enhancing service delivery for businesses.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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