{"id":12929,"date":"2024-06-17T09:17:36","date_gmt":"2024-06-17T09:17:36","guid":{"rendered":"https:\/\/dailyai.com\/?p=12929"},"modified":"2024-06-17T09:17:36","modified_gmt":"2024-06-17T09:17:36","slug":"ai-emotion-canceling-tech-to-help-call-center-operators","status":"publish","type":"post","link":"https:\/\/dailyai.com\/nb\/2024\/06\/ai-emotion-canceling-tech-to-help-call-center-operators\/","title":{"rendered":"AI-teknologi for \"f\u00f8lelsesavbrytelse\" skal hjelpe kundesenteroperat\u00f8rer"},"content":{"rendered":"

Det japanske teknologiselskapet SoftBank Corp. kunngjorde at de har utviklet en AI-teknologi som endrer stemmen for \u00e5 beskytte ansatte p\u00e5 kundesentre mot trakassering fra kunder.<\/strong><\/p>\n

Ansatte i den japanske servicebransjen har opplevd en \u00f8kning i trakassering fra kunder, og operat\u00f8rene p\u00e5 kundesentrene st\u00e5r stadig oftere i skuddlinjen for sinte innringere.<\/p>\n

Prosjektet SoftVoice, som kalles \"emotions cancelling\", ble startet for tre \u00e5r siden av SoftBank<\/a> ansatt Toshiyuki Nakatani etter \u00e5 ha sett et TV-program om trakassering av kunder.<\/p>\n

Systemet, som skal lanseres neste \u00e5r, oppdager n\u00e5r en innringer er sint og forvandler innringerens stemme til en roligere tone uten \u00e5 endre ordlyden.<\/p>\n

M\u00e5let bak systemet er \u00e5 redusere den psykologiske belastningen p\u00e5 kundesenteroperat\u00f8rene mens de jobber med \u00e5 l\u00f8se innringerens problem.<\/p>\n

\"\"
SoftVoice fjerner sinte f\u00f8lelser fra stemmen til den som ringer, samtidig som ordene beholdes. Kilde: SoftBank<\/a><\/figcaption><\/figure>\n

Toneh\u00f8yde og tonefall dempes uten at intensjonen bak anropet g\u00e5r tapt. Den skremmende basstonen i en mannsstemme heves til et h\u00f8yere toneleie for \u00e5 h\u00f8res mykere ut, mens en kvinnes h\u00f8ye stemme senkes til et lavere toneleie for \u00e5 h\u00f8res mindre resonant ut.<\/p>\n

Utviklerne lar akkurat nok f\u00f8lelser komme frem, slik at operat\u00f8ren vet n\u00e5r de har \u00e5 gj\u00f8re med en sint innringer og kan reagere deretter.<\/p>\n

Den kunstige intelligensen ble trent opp ved hjelp av 10 000 stemmedata fra ti mannlige og kvinnelige skuespillere som ble hyret inn for \u00e5 fremf\u00f8re mer enn 100 fraser, inkludert kjefting og sinte, anklagende toner.<\/p>\n

Kunstig intelligens er allerede i ferd med \u00e5 erstatte menneskelige kundesenteroperat\u00f8rer, men er de i stand til \u00e5 navigere i den japanske kulturens sosiale forviklinger?<\/p>\n

Nakatani forklarte at \"AI er god til \u00e5 h\u00e5ndtere klager og kan gj\u00f8re det i mange timer, men det sinte kunder \u00f8nsker, er at et menneske skal be dem om unnskyldning.\"<\/p>\n

Nakatani sier at han h\u00e5per at AI-systemet for stemmeendring \"vil bli et mentalt skjold som hindrer operat\u00f8rene i \u00e5 overanstrenge nervene sine\".<\/p>\n

Hvis du jobber p\u00e5 et kundesenter og synes dette er en god id\u00e9, kan det hende du m\u00e5 vente en stund f\u00f8r du pr\u00f8ver det ut, siden systemet forel\u00f8pig bare fungerer p\u00e5 japansk.<\/p>","protected":false},"excerpt":{"rendered":"

Det japanske teknologiselskapet SoftBank Corp. kunngjorde at de har utviklet en AI-teknologi som endrer stemmen for \u00e5 beskytte ansatte p\u00e5 kundesentre mot trakassering fra kunder. Ansatte i den japanske servicebransjen har opplevd en \u00f8kning i trakassering fra kunder, og kundesenteroperat\u00f8rene st\u00e5r stadig oftere i skuddlinjen for sinte innringere. Prosjektet SoftVoice, som g\u00e5r under navnet \"emotions cancelling\", ble startet for tre \u00e5r siden av en SoftBank-ansatt, Toshiyuki Nakatani, etter \u00e5 ha sett et TV-program om trakassering av kunder. Systemet, som skal lanseres neste \u00e5r, oppdager n\u00e5r en innringer er sint, og forvandler stemmen til en roligere tone uten \u00e5 endre ordene. M\u00e5let bak systemet er \u00e5<\/p>","protected":false},"author":6,"featured_media":12932,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84],"tags":[150,392],"class_list":["post-12929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","tag-ai-benefits","tag-japan"],"yoast_head":"\nAI \u2018emotion canceling\u2019 tech to help call center operators | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/nb\/2024\/06\/ai-emotion-canceling-tech-to-help-call-center-operators\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI \u2018emotion canceling\u2019 tech to help call center operators | DailyAI\" \/>\n<meta property=\"og:description\" content=\"Japanese tech company SoftBank Corp. announced that it developed an AI voice-altering technology to protect call center employees from customer harassment. Japanese service industry workers have seen an increase in customer harassment, with call center operators increasingly in the firing line of angry callers. The \u201cemotion canceling\u201d project called SoftVoice was started three years ago by SoftBank employee Toshiyuki Nakatani after watching a TV program about customer harassment. The system, set to launch next year, detects when a caller is angry and transforms the caller\u2019s voice into a calmer tone while not changing their words. 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