{"id":3149,"date":"2023-07-25T12:55:53","date_gmt":"2023-07-25T12:55:53","guid":{"rendered":"https:\/\/dailyai.com\/?p=3149"},"modified":"2023-07-25T12:55:53","modified_gmt":"2023-07-25T12:55:53","slug":"employee-says-shopify-is-replacing-laid-off-staff-with-ai","status":"publish","type":"post","link":"https:\/\/dailyai.com\/es\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/","title":{"rendered":"Un empleado dice que Shopify est\u00e1 sustituyendo al personal despedido por IA"},"content":{"rendered":"<p><strong>Al parecer, un empleado an\u00f3nimo de Shopify ha afirmado que la empresa ha estado utilizando IA para sustituir al personal que despidi\u00f3 discretamente.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">En un tweet, el cofundador de CheckMyAds, Nandini Jammi, dijo que el empleado hab\u00eda compartido la noticia con ellos a pesar de estar bajo un NDA. El empleado an\u00f3nimo dijo que los despidos se hab\u00edan producido en Estados Unidos, Canad\u00e1 e Irlanda y que Shopify estaba planeando utilizar chatbots para proporcionar servicios de atenci\u00f3n al cliente.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">WOW: A <a href=\"https:\/\/twitter.com\/Shopify?ref_src=twsrc%5Etfw\">@shopify<\/a> empleado est\u00e1 violando su NDA para decirnos que <a href=\"https:\/\/twitter.com\/tobi?ref_src=twsrc%5Etfw\">@tobi<\/a>:<\/p>\n<p>-ha despedido discretamente a su equipo mundial de atenci\u00f3n al cliente en EE.UU., Canad\u00e1 e Irlanda<br \/>\n-est\u00e1 a punto de sustituirlos por chatbots de inteligencia artificial<\/p>\n<p>Buena suerte a todos los propietarios de tiendas Shopify - la mierda est\u00e1 a punto de SUCK. <a href=\"https:\/\/t.co\/TwizyV0waP\">https:\/\/t.co\/TwizyV0waP<\/a><\/p>\n<p style=\"text-align: center;\">- Nandini Jammi (@nandoodles) <a href=\"https:\/\/twitter.com\/nandoodles\/status\/1681694042256449536?ref_src=twsrc%5Etfw\">19 de julio de 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">A principios de este a\u00f1o, Shopify asegur\u00f3 a su personal que sus puestos de trabajo estaban a salvo, pero entonces la empresa se embarc\u00f3 en una ronda de despidos en mayo, en la que prescindi\u00f3 de 20% de su plantilla.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aunque no se refiri\u00f3 directamente a la posibilidad de que la IA sustituyera al personal, el CEO de Shopify, Tobi L\u00fctke, fue claro en su opini\u00f3n sobre la IA cuando se produjeron los despidos.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En su nota interna, L\u00fctke dijo \"Pero ahora estamos en los albores de la era de la IA y las nuevas capacidades que se desbloquean con ello no tienen precedentes. Shopify tiene el privilegio de estar entre las empresas con m\u00e1s posibilidades de utilizar la IA para ayudar a nuestros clientes.\"<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La respuesta a las \u00faltimas reclamaciones de <a href=\"https:\/\/dailyai.com\/es\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/\">Los chatbots de inteligencia artificial ocupan puestos de asistencia<\/a> como es l\u00f3gico, no fue positiva. Las respuestas al tuit de Nandini oscilaron entre la indignaci\u00f3n por la dif\u00edcil situaci\u00f3n de los trabajadores y el escepticismo sobre el tipo de ayuda que podr\u00eda proporcionar la IA.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfEs la IA el futuro de la asistencia en Shopify?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Aunque Shopify no aclara c\u00f3mo planea utilizar la IA para ofrecer asistencia en su plataforma, recientemente ha desplegado herramientas de IA para sus usuarios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si tienes una tienda en la plataforma Shopify, ahora puedes acceder a su asistente de inteligencia artificial llamado Sidekick. La herramienta puede darte informaci\u00f3n sobre las tendencias de ventas, realizar cambios en tu tienda o responder a preguntas sobre los comentarios de los clientes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Esto es, sin duda, un gran ahorro de tiempo si tienes una tienda en Shopify. Pero ahora parece que si tienes una pregunta con la que Sidekick no puede ayudarte, tendr\u00e1s que hablar con otra IA, en lugar de obtener ayuda de un humano.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nandini dijo que esperaba que los tiempos de espera en Shopify \"se dispararan\" debido a los despidos del equipo de atenci\u00f3n al cliente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El denunciante dijo que los clientes de Shopify pronto estar\u00edan hablando con bots y tendr\u00edan que esperar horas para ser escalados a un representante humano.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Puede que L\u00fctke se est\u00e9 centrando en otras estad\u00edsticas. En febrero tuite\u00f3 un interesante, aunque inquietante, gr\u00e1fico sobre el descenso de la plantilla necesaria para generar $1m de ingresos.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">Gr\u00e1fico del d\u00eda <a href=\"https:\/\/t.co\/dueo864Ze8\">pic.twitter.com\/dueo864Ze8<\/a><\/p>\n<p style=\"text-align: center;\">- tobi lutke (@tobi) <a href=\"https:\/\/twitter.com\/tobi\/status\/1628749905920462851?ref_src=twsrc%5Etfw\">23 de febrero de 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Bas\u00e1ndonos en esto y en las recientes decisiones de la empresa, parece muy probable que las afirmaciones sobre el enfoque de Shopify de \"IA dentro, humanos fuera\" puedan ser ciertas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En su nota sobre la empresa, L\u00fctke utiliz\u00f3 analog\u00edas con los juegos de ordenador para describir aspectos de Shopify, su personal y la \"b\u00fasqueda\" de la empresa. Los jugadores notar\u00e1n que para subir de nivel a menudo hay que derrotar al \"jefe\". Una respuesta al tuit de Nandini dec\u00eda que son los directores ejecutivos los que deber\u00edan ser sustituidos por la IA y no el personal de atenci\u00f3n al cliente.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Al parecer, un empleado an\u00f3nimo de Shopify ha afirmado que la empresa ha estado utilizando IA para sustituir al personal que despidi\u00f3 discretamente. En un tweet, el cofundador de CheckMyAds, Nandini Jammi, dijo que el empleado hab\u00eda compartido la noticia con ellos a pesar de estar bajo un NDA. El empleado an\u00f3nimo dijo que los despidos se hab\u00edan producido en los EE.UU., Canad\u00e1 e Irlanda y que Shopify estaba planeando utilizar chatbots para proporcionar servicios de atenci\u00f3n al cliente. WOW: Un empleado de @shopify est\u00e1 violando su NDA para decirnos que @tobi: -ha estado despidiendo silenciosamente a su equipo global de atenci\u00f3n al cliente en EE.UU., Canad\u00e1<\/p>","protected":false},"author":6,"featured_media":3151,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[156,145,113],"class_list":["post-3149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","tag-ai-chatbots","tag-ai-risk","tag-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Employee says Shopify is replacing laid-off staff with AI | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/es\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee says Shopify is replacing laid-off staff with AI | DailyAI\" \/>\n<meta property=\"og:description\" content=\"An anonymous Shopify employee has apparently claimed that the company has been using AI to replace staff that it quietly laid off. In a tweet, the co-founder of CheckMyAds, Nandini Jammi said that the employee had shared the news with them despite being under an NDA. The unnamed employee said that the layoffs had been happening across the US, Canada, and Ireland and that Shopify was planning to use chatbots to provide customer support services. WOW: A @shopify employee is violating their NDA to tell us that @tobi: -has been quietly firing their global customer service team across US, Canada\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dailyai.com\/es\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"DailyAI\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-25T12:55:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dailyai.com\/wp-content\/uploads\/2023\/07\/Shopify-to-use-AI-to-replace-staff.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eugene van der Watt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DailyAIOfficial\" \/>\n<meta name=\"twitter:site\" 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