{"id":3149,"date":"2023-07-25T12:55:53","date_gmt":"2023-07-25T12:55:53","guid":{"rendered":"https:\/\/dailyai.com\/?p=3149"},"modified":"2023-07-25T12:55:53","modified_gmt":"2023-07-25T12:55:53","slug":"employee-says-shopify-is-replacing-laid-off-staff-with-ai","status":"publish","type":"post","link":"https:\/\/dailyai.com\/de\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/","title":{"rendered":"Mitarbeiter sagt, Shopify ersetzt entlassene Mitarbeiter durch KI"},"content":{"rendered":"<p><strong>Ein anonymer Shopify-Mitarbeiter hat offenbar behauptet, dass das Unternehmen KI einsetzt, um Mitarbeiter zu ersetzen, die es heimlich entlassen hat.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">In einem Tweet sagte die Mitbegr\u00fcnderin von CheckMyAds, Nandini Jammi, dass der Mitarbeiter die Nachricht mit ihnen geteilt habe, obwohl er unter einem NDA stand. Der ungenannte Mitarbeiter sagte, dass die Entlassungen in den USA, Kanada und Irland stattgefunden h\u00e4tten und dass Shopify plane, Chatbots f\u00fcr den Kundensupport einzusetzen.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">WOW: A <a href=\"https:\/\/twitter.com\/Shopify?ref_src=twsrc%5Etfw\">@shopify<\/a> ein Mitarbeiter gegen sein NDA verst\u00f6\u00dft, wenn er uns sagt, dass <a href=\"https:\/\/twitter.com\/tobi?ref_src=twsrc%5Etfw\">@tobi<\/a>:<\/p>\n<p>-hat in aller Stille sein globales Kundendienstteam in den USA, Kanada und Irland entlassen<br \/>\n-ist dabei, sie durch KI-Chatbots zu ersetzen<\/p>\n<p>Viel Gl\u00fcck an alle Shopify-Shop-Besitzer da drau\u00dfen - die Schei\u00dfe ist im Begriff zu SUCKEN. <a href=\"https:\/\/t.co\/TwizyV0waP\">https:\/\/t.co\/TwizyV0waP<\/a><\/p>\n<p style=\"text-align: center;\">- Nandini Jammi (@nandoodles) <a href=\"https:\/\/twitter.com\/nandoodles\/status\/1681694042256449536?ref_src=twsrc%5Etfw\">19. Juli 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Anfang des Jahres versicherte Shopify seinen Mitarbeitern, dass ihre Arbeitspl\u00e4tze sicher seien, doch dann leitete das Unternehmen im Mai eine Entlassungsrunde ein, bei der 20% der Belegschaft entlassen wurden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Der CEO von Shopify, Tobi L\u00fctke, ging zwar nicht direkt auf das Potenzial von KI als Ersatz f\u00fcr Mitarbeiter ein, \u00e4u\u00dferte sich aber klar zu seinen Ansichten \u00fcber KI, als die Entlassungen erfolgten.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In seinem internen Memo sagte L\u00fctke: \"Aber jetzt stehen wir an der Schwelle zur KI-\u00c4ra und die neuen M\u00f6glichkeiten, die sich dadurch er\u00f6ffnen, sind beispiellos. Shopify hat das Privileg, zu den Unternehmen zu geh\u00f6ren, die die besten Chancen haben, KI zu nutzen, um unseren Kunden zu helfen.\"<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Die Reaktion auf die j\u00fcngsten Forderungen der <a href=\"https:\/\/dailyai.com\/de\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/\">KI-Chatbots \u00fcbernehmen Support-Jobs<\/a> war verst\u00e4ndlicherweise nicht positiv. Die Reaktionen auf Nandinis Tweet reichten von Emp\u00f6rung \u00fcber die Notlage der Arbeiter bis hin zu Skepsis gegen\u00fcber der Art von Unterst\u00fctzung, die KI m\u00f6glicherweise bieten k\u00f6nnte.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Ist KI die Zukunft f\u00fcr den Shopify-Support?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Shopify hat zwar noch keine Klarheit dar\u00fcber, wie es plant, KI f\u00fcr den Support auf seiner Plattform zu nutzen, hat aber k\u00fcrzlich KI-Tools f\u00fcr seine Nutzer eingef\u00fchrt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Wenn Sie einen Shop auf der Shopify-Plattform haben, k\u00f6nnen Sie jetzt auf den KI-Assistenten Sidekick zugreifen. Das Tool kann Ihnen Informationen zu Verkaufstrends geben, \u00c4nderungen an Ihrem Shop vornehmen oder Fragen zum Kundenfeedback beantworten.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dies ist zweifellos eine gro\u00dfe Zeitersparnis, wenn Sie einen Shop auf Shopify betreiben. Aber jetzt sieht es so aus, als ob Sie bei einer Frage, die Sidekick nicht beantworten kann, mit einer anderen KI sprechen m\u00fcssen, anstatt Unterst\u00fctzung von einem Menschen zu erhalten.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nandini sagte, sie rechne damit, dass die Wartezeiten bei Shopify aufgrund der Entlassungen im Kundensupportteam \"in die H\u00f6he schnellen\" w\u00fcrden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Der Whistleblower sagte, dass Shopify-Kunden bald mit Bots sprechen w\u00fcrden und stundenlang warten m\u00fcssten, bis sie zu einem menschlichen Mitarbeiter durchgestellt w\u00fcrden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u00fctke konzentriert sich vielleicht auf andere Statistiken. Im Februar twitterte er eine interessante, wenn auch bedrohliche Grafik \u00fcber den R\u00fcckgang der Mitarbeiterzahl, die ein Unternehmen ben\u00f6tigt, um $1 Mio. Umsatz zu erzielen.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">Chart des Tages <a href=\"https:\/\/t.co\/dueo864Ze8\">pic.twitter.com\/dueo864Ze8<\/a><\/p>\n<p style=\"text-align: center;\">- tobi lutke (@tobi) <a href=\"https:\/\/twitter.com\/tobi\/status\/1628749905920462851?ref_src=twsrc%5Etfw\">23. Februar 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Auf der Grundlage dieser und der j\u00fcngsten Unternehmensentscheidungen scheint es sehr wahrscheinlich, dass die Behauptungen von Shopifys \"KI in, Menschen out\"-Ansatz durchaus zutreffen k\u00f6nnten.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In seinem Memo an das Unternehmen verwendete L\u00fctke Analogien aus Computerspielen, um Aspekte von Shopify, seine Mitarbeiter und die \"Aufgabe\" des Unternehmens zu beschreiben. Spielekenner werden feststellen, dass man zum Aufsteigen oft den \"Boss\" besiegen muss. Eine Antwort auf Nandinis Tweet lautete, dass die CEOs durch KI ersetzt werden sollten und nicht die Mitarbeiter des Kundensupports.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Ein anonymer Shopify-Mitarbeiter hat offenbar behauptet, dass das Unternehmen KI einsetzt, um Mitarbeiter zu ersetzen, die es heimlich entlassen hat. In einem Tweet sagte die Mitbegr\u00fcnderin von CheckMyAds, Nandini Jammi, dass der Mitarbeiter die Nachricht mit ihnen geteilt habe, obwohl er unter einem NDA stand. Der ungenannte Mitarbeiter sagte, dass die Entlassungen in den USA, Kanada und Irland stattgefunden h\u00e4tten und dass Shopify plane, Chatbots f\u00fcr den Kundensupport einzusetzen. WOW: Ein @shopify-Mitarbeiter verst\u00f6\u00dft gegen sein NDA, um uns mitzuteilen, dass @tobi: -im Stillen sein globales Kundenservice-Team in den USA und Kanada entlassen hat.<\/p>","protected":false},"author":6,"featured_media":3151,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[156,145,113],"class_list":["post-3149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","tag-ai-chatbots","tag-ai-risk","tag-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Employee says Shopify is replacing laid-off staff with AI | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/de\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee says Shopify is replacing laid-off staff with AI | DailyAI\" \/>\n<meta property=\"og:description\" content=\"An anonymous Shopify employee has apparently claimed that the company has been using AI to replace staff that it quietly laid off. In a tweet, the co-founder of CheckMyAds, Nandini Jammi said that the employee had shared the news with them despite being under an NDA. The unnamed employee said that the layoffs had been happening across the US, Canada, and Ireland and that Shopify was planning to use chatbots to provide customer support services. WOW: A @shopify employee is violating their NDA to tell us that @tobi: -has been quietly firing their global customer service team across US, Canada\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dailyai.com\/de\/2023\/07\/employee-says-shopify-is-replacing-laid-off-staff-with-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"DailyAI\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-25T12:55:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dailyai.com\/wp-content\/uploads\/2023\/07\/Shopify-to-use-AI-to-replace-staff.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eugene van der Watt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DailyAIOfficial\" \/>\n<meta name=\"twitter:site\" 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