{"id":2475,"date":"2023-07-13T13:14:29","date_gmt":"2023-07-13T13:14:29","guid":{"rendered":"https:\/\/dailyai.com\/?p=2475"},"modified":"2023-07-13T13:14:29","modified_gmt":"2023-07-13T13:14:29","slug":"ceo-replaces-90-of-customer-support-staff-with-a-chatbot","status":"publish","type":"post","link":"https:\/\/dailyai.com\/de\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/","title":{"rendered":"CEO ersetzt 90% der Mitarbeiter des Kundensupports durch einen Chatbot"},"content":{"rendered":"<p><strong>CEO einer indischen E-Commerce-Plattform <a href=\"https:\/\/mydukaan.io\/\">Dukaan<\/a> entlie\u00df 90% seiner Kundendienstmitarbeiter und ersetzte sie alle durch einen KI-Chatbot.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Suumit Shah erkl\u00e4rte, dass er zu dieser Entscheidung gezwungen war, weil es an bezahlbarem, qualifiziertem Support-Personal mangelte und er die Kosten senken musste. Er sagte, dass der Chatbot von einem seiner internen Datenwissenschaftler in nur zwei Tagen erstellt wurde.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In einem Tweet beschrieb Shah die sofortigen Verbesserungen, die der Chatbot in der Kundensupportabteilung von Dukaan brachte. W\u00e4hrend menschliche Support-Mitarbeiter fast 2 Minuten brauchten, um Kunden online zu antworten, reagierte der Chatbot sofort. Die Bearbeitungszeit von Kundenanfragen verbesserte sich von durchschnittlich \u00fcber 2 Stunden auf knapp \u00fcber 3 Minuten.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">Wir mussten 90% unseres Support-Teams wegen dieses KI-Chatbots entlassen.<\/p>\n<p>Schwierig? Ja. Notwendig? Unbedingt.<\/p>\n<p>Die Ergebnisse?<\/p>\n<p>Die Zeit bis zur ersten Antwort verringerte sich von 1m 44s auf INSTANT!<br \/>\nDie Aufl\u00f6sungszeit ging von 2h 13m auf 3m 12s<br \/>\nReduzierung der Kosten f\u00fcr den Kundensupport um ~85%<\/p>\n<p>So haben wir's gemacht \ud83e\uddf5<\/p>\n<p style=\"text-align: center;\">- Suumit Shah (@suumitshah) <a href=\"https:\/\/twitter.com\/suumitshah\/status\/1678460567000850450?ref_src=twsrc%5Etfw\">10. Juli 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Diese Zahlen sind schwer zu ignorieren, aber Shahs \u00dcberschwang kam nicht gut an.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Er erkl\u00e4rte seine Entscheidung so: \"Hart? Ja. Notwendig? Auf jeden Fall.\". Die Reaktionen auf seinen Tweet konzentrierten sich verst\u00e4ndlicherweise mehr auf die Menschen, die ihren Arbeitsplatz verloren haben, und weniger auf die beeindruckenden Zahlen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Auch wenn diese Geschichte k\u00fcrzlich in den Medien zu lesen war, ist sie wahrscheinlich nur eine von vielen \u00e4hnlichen. Die Angst vor massiven Arbeitsplatzverlusten aufgrund von KI wird branchen\u00fcbergreifend wahrgenommen. Die Organisation f\u00fcr wirtschaftliche Zusammenarbeit und Entwicklung <a href=\"https:\/\/www.oecd.org\/newsroom\/oecd-job-markets-remain-tight-though-inflation-is-hitting-real-wages.htm\">ver\u00f6ffentlichte einen Besch\u00e4ftigungsbericht<\/a> am Dienstag, die diese Bef\u00fcrchtungen unterstrichen.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In dem Bericht hei\u00dft es: \"Unter Ber\u00fccksichtigung der Auswirkungen der k\u00fcnstlichen Intelligenz machen die Berufe, die als am st\u00e4rksten von der Automatisierung bedroht eingestuft werden, etwa 27% der Besch\u00e4ftigung aus.\"\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Es ist leicht vorstellbar, wie ein Chatbot einen menschlichen Kundenbetreuer ersetzen k\u00f6nnte, aber auch \u00c4rzte, Anw\u00e4lte und <a href=\"https:\/\/dailyai.com\/de\/2023\/07\/stability-ai-ceo-says-no-more-programmers-5-years-from-now\/\">Programmierer<\/a> sehen, wie der KI-G\u00fcterzug auf ihre Arbeitspl\u00e4tze zusteuert. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dukaan stellt derzeit Software-Ingenieure sowie Marketing- und Vertriebsmitarbeiter ein, um offenbar unbefristete Stellen zu besetzen. <\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Der CEO der indischen E-Commerce-Plattform Dukaan hat 90% seiner Kundendienstmitarbeiter entlassen und sie alle durch einen KI-Chatbot ersetzt. Suumit Shah erkl\u00e4rte, dass er zu dieser Entscheidung gezwungen war, weil es an bezahlbaren qualifizierten Support-Mitarbeitern mangelte und er die Kosten senken musste. Er sagte, dass der Chatbot von einem seiner internen Datenwissenschaftler in nur zwei Tagen entwickelt wurde. In einem Tweet beschrieb Shah die sofortigen Verbesserungen, die der Chatbot in der Kundensupportabteilung von Dukaan bewirkte. W\u00e4hrend menschliche Support-Mitarbeiter fast 2 Minuten brauchten, um online auf Kunden zu antworten, reagierte der Chatbot sofort. L\u00f6sungszeit von<\/p>","protected":false},"author":6,"featured_media":2476,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[103,159,145,113],"class_list":["post-2475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","tag-ai-debate","tag-ai-jobs","tag-ai-risk","tag-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CEO replaces 90% of customer support staff with a chatbot | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/de\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CEO replaces 90% of customer support staff with a chatbot | DailyAI\" \/>\n<meta property=\"og:description\" content=\"CEO of Indian e-commerce platform Dukaan fired 90% of his customer support staff and replaced them all with an AI chatbot. Suumit Shah explained that he was forced into the decision by a lack of affordable qualified support staff and the need to reduce costs. He said that the chatbot was built by one of his in-house data scientists in just two days. In a Tweet, Shah outlined the instant improvements the chatbot delivered in Dukaan\u2019s customer support department. While it took human support agents almost 2 minutes to respond to customers online, the chatbot responded instantly. 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