{"id":2475,"date":"2023-07-13T13:14:29","date_gmt":"2023-07-13T13:14:29","guid":{"rendered":"https:\/\/dailyai.com\/?p=2475"},"modified":"2023-07-13T13:14:29","modified_gmt":"2023-07-13T13:14:29","slug":"ceo-replaces-90-of-customer-support-staff-with-a-chatbot","status":"publish","type":"post","link":"https:\/\/dailyai.com\/da\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/","title":{"rendered":"CEO erstatter 90% af kundeservicemedarbejdere med en chatbot"},"content":{"rendered":"<p><strong>CEO for indisk e-handelsplatform <a href=\"https:\/\/mydukaan.io\/\">Dukaan<\/a> fyrede 90% af sine kundeservicemedarbejdere og erstattede dem alle med en AI-chatbot.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Suumit Shah forklarede, at han blev tvunget til at tr\u00e6ffe beslutningen p\u00e5 grund af mangel p\u00e5 kvalificeret supportpersonale til en overkommelig pris og behovet for at reducere omkostningerne. Han sagde, at chatbotten blev bygget af en af hans interne data scientists p\u00e5 bare to dage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I et tweet beskrev Shah de \u00f8jeblikkelige forbedringer, som chatbotten leverede i Dukaans kundesupportafdeling. Mens det tog menneskelige supportagenter n\u00e6sten 2 minutter at svare kunder online, svarede chatbotten med det samme. L\u00f8sningstiden for kundeforesp\u00f8rgsler blev forbedret fra et gennemsnit p\u00e5 over 2 timer til lidt over 3 minutter.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">Vi m\u00e5tte afskedige 90% af vores supportteam p\u00e5 grund af denne AI-chatbot.<\/p>\n<p>H\u00e5rd? Ja, det er det. N\u00f8dvendigt? Helt sikkert.<\/p>\n<p>Resultatet?<\/p>\n<p>Tiden til f\u00f8rste svar gik fra 1,44 m til \u00d8JEBLIKKELIGT!<br \/>\nOpl\u00f8sningstiden gik fra 2 timer og 13 minutter til 3 minutter og 12 sekunder.<br \/>\nOmkostninger til kundesupport reduceret med ~85%<\/p>\n<p>Her er, hvordan vi gjorde det \ud83e\uddf5.<\/p>\n<p style=\"text-align: center;\">- Suumit Shah (@suumitshah) <a href=\"https:\/\/twitter.com\/suumitshah\/status\/1678460567000850450?ref_src=twsrc%5Etfw\">10. juli 2023<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">De tal er sv\u00e6re at ignorere, men Shahs overstadighed faldt ikke i god jord.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Han forklarede sin beslutning med: \"H\u00e5rdt? Ja. N\u00f8dvendig? Absolut.\". Reaktionerne p\u00e5 hans tweet var forst\u00e5eligt nok mere fokuseret p\u00e5 de mennesker, der mistede deres job, og mindre p\u00e5 de imponerende tal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Selv om denne historie for nylig fik en del medied\u00e6kning, er den sandsynligvis kun en af mange lignende. Frygten for massive tab af arbejdspladser p\u00e5 grund af kunstig intelligens er ved at blive realiseret p\u00e5 tv\u00e6rs af brancher. Organisationen for \u00f8konomisk samarbejde og udvikling <a href=\"https:\/\/www.oecd.org\/newsroom\/oecd-job-markets-remain-tight-though-inflation-is-hitting-real-wages.htm\">udgav en jobrapport<\/a> i tirsdags, som understregede denne frygt.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I rapporten st\u00e5r der, at \"N\u00e5r man tager h\u00f8jde for effekten af kunstig intelligens, udg\u00f8r de erhverv, der er klassificeret som v\u00e6rende i st\u00f8rst risiko for automatisering, omkring 27% af besk\u00e6ftigelsen.\"\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Det er let at se, hvordan en chatbot kan erstatte en menneskelig kundeservicemedarbejder, men selv l\u00e6ger, advokater og <a href=\"https:\/\/dailyai.com\/da\/2023\/07\/stability-ai-ceo-says-no-more-programmers-5-years-from-now\/\">programm\u00f8rer<\/a> ser, at AI-godstoget er p\u00e5 vej mod deres job. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dukaan ans\u00e6tter i \u00f8jeblikket softwareingeni\u00f8rer og marketing- og salgsmedarbejdere til tilsyneladende faste stillinger. <\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>CEO for den indiske e-handelsplatform Dukaan fyrede 90% af sine kundesupportmedarbejdere og erstattede dem alle med en AI-chatbot. Suumit Shah forklarede, at han blev tvunget til at tr\u00e6ffe beslutningen p\u00e5 grund af mangel p\u00e5 kvalificeret supportpersonale til en overkommelig pris og behovet for at reducere omkostningerne. Han sagde, at chatbotten blev bygget af en af hans interne data scientists p\u00e5 bare to dage. I et tweet beskrev Shah de \u00f8jeblikkelige forbedringer, som chatbotten leverede i Dukaans kundesupportafdeling. Mens det tog menneskelige supportagenter n\u00e6sten 2 minutter at svare kunder online, svarede chatbotten med det samme. L\u00f8sningstid p\u00e5<\/p>","protected":false},"author":6,"featured_media":2476,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[103,159,145,113],"class_list":["post-2475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs","tag-ai-debate","tag-ai-jobs","tag-ai-risk","tag-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CEO replaces 90% of customer support staff with a chatbot | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/da\/2023\/07\/ceo-replaces-90-of-customer-support-staff-with-a-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CEO replaces 90% of customer support staff with a chatbot | DailyAI\" \/>\n<meta property=\"og:description\" content=\"CEO of Indian e-commerce platform Dukaan fired 90% of his customer support staff and replaced them all with an AI chatbot. Suumit Shah explained that he was forced into the decision by a lack of affordable qualified support staff and the need to reduce costs. He said that the chatbot was built by one of his in-house data scientists in just two days. In a Tweet, Shah outlined the instant improvements the chatbot delivered in Dukaan\u2019s customer support department. While it took human support agents almost 2 minutes to respond to customers online, the chatbot responded instantly. 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