{"id":12929,"date":"2024-06-17T09:17:36","date_gmt":"2024-06-17T09:17:36","guid":{"rendered":"https:\/\/dailyai.com\/?p=12929"},"modified":"2024-06-17T09:17:36","modified_gmt":"2024-06-17T09:17:36","slug":"ai-emotion-canceling-tech-to-help-call-center-operators","status":"publish","type":"post","link":"https:\/\/dailyai.com\/da\/2024\/06\/ai-emotion-canceling-tech-to-help-call-center-operators\/","title":{"rendered":"AI-teknologi til \"f\u00f8lelsesafbrydelse\" skal hj\u00e6lpe callcenter-operat\u00f8rer"},"content":{"rendered":"

Den japanske teknologivirksomhed SoftBank Corp. meddelte, at den har udviklet en AI-stemme\u00e6ndringsteknologi til at beskytte callcentermedarbejdere mod kundechikane.<\/strong><\/p>\n

Ansatte i den japanske servicebranche har oplevet en stigning i chikane fra kunder, og callcenteroperat\u00f8rer er i stigende grad i skudlinjen for vrede opkald.<\/p>\n

Det \"f\u00f8lelsesafbrydende\" projekt kaldet SoftVoice blev startet for tre \u00e5r siden af SoftBank<\/a> medarbejder Toshiyuki Nakatani efter at have set et tv-program om kundechikane.<\/p>\n

Systemet, der lanceres n\u00e6ste \u00e5r, registrerer, n\u00e5r en opkalder er vred, og omdanner opkalderens stemme til en roligere tone, uden at ordene \u00e6ndres.<\/p>\n

M\u00e5let med systemet er at reducere den psykologiske byrde for call center-operat\u00f8rerne, mens de arbejder p\u00e5 at l\u00f8se opkalderens problem.<\/p>\n

\"\"
SoftVoice fjerner vrede f\u00f8lelser fra en opkaldsstemme, mens ordene bevares. Kilde: SoftBank<\/a><\/figcaption><\/figure>\n

Toneh\u00f8jden og tonefaldet bl\u00f8dg\u00f8res uden at miste intentionen bag kaldet. Den skr\u00e6mmende bastone i en mands stemme h\u00e6ves til et h\u00f8jere toneleje for at lyde bl\u00f8dere, mens en kvindes h\u00f8je stemme s\u00e6nkes til et lavere toneleje for at lyde mindre resonant.<\/p>\n

Udviklerne lader lige pr\u00e6cis nok f\u00f8lelser komme igennem, s\u00e5 operat\u00f8ren ved, hvorn\u00e5r de har at g\u00f8re med en vred opkalder og kan reagere derefter.<\/p>\n

AI'en blev tr\u00e6net ved hj\u00e6lp af 10.000 stykker stemmedata fra ti mandlige og kvindelige skuespillere, der blev hyret til at udf\u00f8re mere end 100 s\u00e6tninger, herunder r\u00e5b og vrede, anklagende toner.<\/p>\n

AI erstatter allerede menneskelige callcenter-operat\u00f8rer, men kan de klare udfordringen med at navigere i den japanske kulturs sociale forviklinger?<\/p>\n

Nakatani forklarede, at \"AI er god til at h\u00e5ndtere klager og kan g\u00f8re det i mange timer, men det, vrede kunder \u00f8nsker, er, at et menneske undskylder over for dem.\"<\/p>\n

Nakatani sagde, at han h\u00e5ber, at hans AI-stemme\u00e6ndringssystem \"vil blive et mentalt skjold, der forhindrer operat\u00f8rerne i at overanstrenge deres nerver.\"<\/p>\n

Hvis du arbejder i et callcenter og synes, det er en god id\u00e9, skal du m\u00e5ske vente lidt med at pr\u00f8ve det, da systemet indtil videre kun fungerer p\u00e5 japansk.<\/p>","protected":false},"excerpt":{"rendered":"

Den japanske teknologivirksomhed SoftBank Corp. meddelte, at den har udviklet en AI-stemme\u00e6ndringsteknologi til at beskytte callcentermedarbejdere mod kundechikane. Ansatte i den japanske servicebranche har oplevet en stigning i kundechikane, og callcenteroperat\u00f8rer er i stigende grad i skudlinjen for vrede opkald. Projektet SoftVoice, som er en \"emotion cancelling\"-teknologi, blev startet for tre \u00e5r siden af en SoftBank-medarbejder, Toshiyuki Nakatani, efter at han havde set et tv-program om kundechikane. Systemet, som skal lanceres n\u00e6ste \u00e5r, registrerer, n\u00e5r en opkalder er vred, og omdanner opkalderens stemme til en roligere tone, uden at ordene \u00e6ndres. M\u00e5let bag systemet er<\/p>","protected":false},"author":6,"featured_media":12932,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84],"tags":[150,392],"class_list":["post-12929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","tag-ai-benefits","tag-japan"],"yoast_head":"\nAI \u2018emotion canceling\u2019 tech to help call center operators | DailyAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dailyai.com\/da\/2024\/06\/ai-emotion-canceling-tech-to-help-call-center-operators\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI \u2018emotion canceling\u2019 tech to help call center operators | DailyAI\" \/>\n<meta property=\"og:description\" content=\"Japanese tech company SoftBank Corp. announced that it developed an AI voice-altering technology to protect call center employees from customer harassment. Japanese service industry workers have seen an increase in customer harassment, with call center operators increasingly in the firing line of angry callers. The \u201cemotion canceling\u201d project called SoftVoice was started three years ago by SoftBank employee Toshiyuki Nakatani after watching a TV program about customer harassment. The system, set to launch next year, detects when a caller is angry and transforms the caller\u2019s voice into a calmer tone while not changing their words. 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